Integrating Ip Office with Hylafax

[relder]

I am looking to implement DID/DTMF routing of calls passed through the IP Office 412 to a hylafax server. The 412 is relatively new for us here, and I don't know as much about it yet as would make me comfortable. We have used the linux based Hylafax server for about two years now. We have installed two Digi RAS 8 port modems into it and were successfully routing faxes to users email via port based routing on the old analog lines. The problem is people had to share the ports as we didn't have enough, and we had to dedicate an analog line to each port we used. So, we bought the new IP Office 412 switch and now have two PRI's into the 412 and a 16 port analog port module passing DID calls through to the hylafax server. We are using the default avaya method from the documentation as is the setup for the fax finder appliance. We receive between 2000-3000 pages of faxes per day successfully with this method, the problem is now that users have DID numbers, I have been unable to integrate the passing of the NDID digits to the fax server across the analog ports. I implemented a web based shared directory of the faxes received that captures and displays the TSID, time and page counts of the last 200 faxes in and am forwarding a copy of every fax to the receptionist in the interim, but the users want their individual faxes in their emails.

Right now we have a FaxServer hunt group and we have a FAXuser separate for each user which forwards to the fAXserver hunt group as follows:

ICR 81342570** > Dest 70** FaxUser
Faxuser 70** > unconditional forward 78**
where 78** is the number of the FAXserver hunt group
Fax server Hunt group contains analog extensions 7201-7216 as members.

I recently tried this method in an attempt to pass the NDID values through the analog ports:

ICR 81342570** > Dest 80** shortcode
FaxUser 70** > Unconditional forward > 80** shortcode
80** shortcode as follows:

Shortcode: 80**
TelNumber: 78**,,,70**
Feature: DialExtn

Though this also successfully passed the call to the fax server, I have not been able to receive either CID, NDID or DTMF that I could detect to route via either of these methods. My question is is there some error in the shortcode example above? Is there another way at this that I haven't thought of? Any input is appreciated... I really need a fresh look at this.

Thanks in advance,

 

[jdovejr]

contact me offline and i will tell you how to do it. I use hylafax all the time...

jdovejr "at" rticonnction "dot" com

 

[kristiandg]

You need to set the associated analog ports to DTMF-F. This will forward the original DID over to the Fax server ports.

Hope this helps...

Kris G.

 

[relder]

I have been trying to learn more the past couple of days about the programming in the 412 switch as I felt that that was where the issue lies and also that is where I know the least so far. The original programming was done by the Avaya programmer as the switch was new and warranted, and because I am not so familiar with the switch yet, I originally touched as little as possible with the work he had done. But over the past couple days... actually nights as we get 2000+ pages during a day on the fax server, I experimented with the taking a modem offline from faxgetty, connecting to it with minicom and issuing commands to it manually while I called in to the line with an old analog phone on a pots line. It went something like this:

ATZ
OK
AT+VCID=1
OK
I would call in and see:

RING

RING

then I would answer the modem by typing in manually:

ATH1

and the call would answer, and I never saw or heard any tones, CID, DNID or saw any output of shielded DLE of any kind. Well the other day, I was watching on the monitor on the switch and I noticed that some calls were being unanswered by the fax server. This was odd to me because the Hylafax server has been a rock for us. Then I noticed the lines for these calls were rotating through the hunt group and modem ports after 10-12 seconds best I could count. Well I have now been going through the setup screens and sure enough, the fax hunt group was programmed in queueing for 10 seconds. For me to capture shielded dle information I think we need to answer past the second ring and the hunting never let me get there. So, as I stayed here at night, and in the modems configs extended the modem answer length past two rings looking for output, I never got any because I was actually calling two-three modem ports in succession due to the hunting that was setup. So, I am not at a solution yet, but at least now I know something that I was missing. The programmer from Avaya has been assuring me that he tested this exact setup and it works in their test lab... well it might I suppose if you answer the call on ring 1, and you are not hunting the call group after 10 seconds all the while needing to let it ring past two rings. I am hopeful now that a resolution is at hand. Still, if anybody has any insight, I would really appreciate it.