Integrated Messaging - Deleting old voicemails

[SpokaneBug]

We have integrated messaging installed and I had a user come to me today when he tried to open his old voicemails from outlook and got an error message:

The System was unable to make a connection to your handset. If the system has been denied access please check that your handset is not on divert,
or that the handset is not in use. For any other error, please try again and if the error persists please contact your system Administrator quoting the
error obtained.

This was only on his old saved messages and not in his current messages so I looked on the voicemail server and all his messages are gone except for a few from today. I've congigured the server to not delete old messages as some people like to keep important voicemails for legal purposes.

He is really upset and I don't have any good explainations as to what would cause this....Help!

 

[intrigrant]

Try to recover the messages with a undelete utility on the VM Server, thats the only option i can think of....

http://officerecovery.com/freeundelete/

 

[SpokaneBug]

I did try that and was able to restore a couple of voicemails, but as far as why they got deleted in the first place I don't know. The user had moved the IMS messages into a subfolder within his inbox and I'm now wondering if since they were not in his direct inbox but rather a subfolder of his inbox that the server doesn't scan subfolders and l deleted the voicemails.

Can anybody confirm that IMS works like that?

Thanks.

 

[PlatinumGuy]

To reduce startup time, IMS scans only the root inbox for new messages when it starts up.

ACA - IP Office Implement
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[SpokaneBug]

Thanks for confirming that. The instructions only stated that you shouldn’t have the voicemail emails in public folders, but I could also see that it would only check the root folder. I sure wish I hadn’t told him he could make a voicemail subfolder to help him organize his emails.