Installing a Caller Id trunk interface

[ski1535]

I have a BCM 1000 that used to have 2 DTI cards. Now I have moved it to a location that uses brighthouse networks digital cable and phone. I was told to purchase the "caller ID trunk interface" and I could then plug the phone lines from BrightHouse into the interface and everything work.

First off, will this work
Second should the BCM pick up the new card auto and what do I need to remove after removing the DTI hardware to get the line to work.

 

[CTCINY]

Well first of all you need to decide what bus you are going to be putting the new modules on. Once you do that, there is documentation that tells you how to set the dip switches on the back of the modules to assure that they get onto the proper bus. Then you need to find out what lines are assigned to that bus and assign them to either ring at a phone set or be answered by the auto attendant. Remember, only 8 lines per bus.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[ski1535]

Thanks for the reply,

So to go backwards, the BCM1000 with the caller ID trunk interface will work with a Brighthouse cable modem phone thing, in other words I got the right part?

Also, where to you see what lines are assigned to what bus, or how do I assign the lines to the bus?

By the way, this is a box I donated to a non-profit mission, and I'm doing the install for free, so all help is appreciated.

 

[ski1535]

On the dip switches, all I have have is 2 modules a 16 staion module and the Caller ID Trunk. The station module is up and running, what should the dip switches be set for on the Call ID Trunk module?

 

[CTCINY]

Well I am going to assume that the BrightHouse hand off is in the form of analog trunk lines so then yes the Caller ID MBM is the correct choice.

In order to see what lines are assigned to what bus, you need to access programming on the BCM gui. Once you know which lines are assigned you can assign line appearances.

Dip switch settings are not based on the type of module, they are based on the bus that the module is going on. You need to decide what bus the module is going to go onto and then you can set the dip switches. Also, depending on the version of BCM, you need to decide if single or double density is going to be used.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[ski1535]

It is an older BCM running 2.5 software. I'm thinking bus 7 for the Trunk mdl and bus 2 for DSM16.

Can you tell me where to find the lines assigned to bus info in the BCM gui?

 

[CTCINY]

That sounds right for both modules.

IN the GUI, you go to Services -> Media Bay Modules. Find the bus you are using and open it up, then open up the offset you are using and that should give you the lines that are assigned to that bus and offset.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[ski1535]

I keep seeing offset, how do I determine the offset?

 

[CTCINY]

Offsets are so that you can put multiple modules on a single bus. If you only have one CID module, put it on bus 7 offset 0. That will occupy offsets 0 and 1 and leave offsets 2 and 3 open for future expansion on that bus.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[ski1535]

So on the CTM4 I will assign bus 7 offset 0 and I would need to configure lines 61 -64 and make the received number = to the last 4 of the telephone number, correct.

 

[CTCINY]

No received digits on POTS. Assign lines 61-64 to either a set or AA and your done.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[ski1535]

So I will not be able to set restrictions on a per line basis. In otherwords, I would like to have line 2 not be able to dial long distance.

 

[CTCINY]

Yes you can still do that.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[ski1535]

Thanks. One more, is there a soft reset to clear all the vm boxes from call pilot?

 

[CTCINY]

Nope. You would have to either do a VM reinstall or delete the mailboxes one at a time. Unfortunately passwords cant be given out here so if you are going to reinstall it your are going to have to know where to go to get that info.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[ski1535]

OK, everything is up and running. Here's the issue. I have 2 lines 61 and 62 assigned to an extension with appear and ring. I can call out but when I hang up the line indicator on the phone shows busy and says "line in use" and I cannot make another call, I can however call in on the line and the line blinks, so its not keeping the line busy. After about a 1 min or 2 the line indicator goes away. Any ,thoughts.

Also what should the line type be, e&w (i think this is it) or one of the btm (or whatever it says).

 

[CTCINY]

Line type should be loop. Also, make sure that the carrier is providing disconnect supervision.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[ski1535]

I change the line type to loop, and I can dial in and the phone rings and I answer etc. But when I go to dial out, the phone display says invalid number

 

[ski1535]

Nevermind I got this one. I assigned each line to Poola and then assigned outdial to pool a on the dn.

 

[ski1535]

Here what I have, I have to press the button 1 or 2 to dial out on the phone to get the line. When I press the intercom or handsfree I can only dial internally, how do I get the intercom button to make internal or external calls