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installation problem 1

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qclc

Technical User
Nov 22, 2006
1
IE
I have Grisoft AVG Professional licence number ,,,,.

Using Windows 2000, the AVG came to a standstill and would not accept updates since the 1st November.

I decided to uninstall using Add/Remove Programs and then reinstall. On the first re-installation, I got the following message:-

"Local machine prepared for the installation
Action Plan:
Error service AVG7RSW needs to be installed but it has been marked by the Windows as delete pending previous installation process. Please restart the computer pending services deletion."

I restarted the computer, there was no sign of the AVG in Program Files or in Documents and Settings \ [user] \ Applications.

I then went to reinstall again, and this time I got the following message:-

"Local machine installation failed
Installation
The service did not respond to the start or control request in a timely fashion (1053)"

I then download the latest version 75f_431a 848.exe, and tried to reinstall. I got the second message again.

On none of these occasions did the programme install in Program Files or Documents and Settings

I then went to Regedit, and tried to delete all entries relating to Grisoft and AVG. The following would not permit deletion:-

HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET \ ENUM \ ROOT, HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET 001\ ENUM \ ROOT, HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET002 \ ENUM \ ROOT
Legacy AVG7ALRT
Legacy Avg7Core
Legacy AVG7RSW
Legacy AVG7Updsv
Legacy AVG7Clean
Legacy AVG7Gems
Legacy AVG7TDI

On every attempt to delete, in message came up "Cannot delete AVG…..: Error while deleting key"

Can you please help. I must have the AVG up and running as soon as possible.

Quentin Crivon
 
HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET \ ENUM \ ROOT, HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET 001\ ENUM \ ROOT, HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET002 \ ENUM \ ROOT

Right click those keys, then permission(s)! then retry to delete...

if you can't see the Security Permission on the right-click menu, then type in a run box REGEDT32 instead of REGEDIT...





Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."
 
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