I have Grisoft AVG Professional licence number ,,,,.
Using Windows 2000, the AVG came to a standstill and would not accept updates since the 1st November.
I decided to uninstall using Add/Remove Programs and then reinstall. On the first re-installation, I got the following message:-
"Local machine prepared for the installation
Action Plan:
Error service AVG7RSW needs to be installed but it has been marked by the Windows as delete pending previous installation process. Please restart the computer pending services deletion."
I restarted the computer, there was no sign of the AVG in Program Files or in Documents and Settings \ [user] \ Applications.
I then went to reinstall again, and this time I got the following message:-
"Local machine installation failed
Installation
The service did not respond to the start or control request in a timely fashion (1053)"
I then download the latest version 75f_431a 848.exe, and tried to reinstall. I got the second message again.
On none of these occasions did the programme install in Program Files or Documents and Settings
I then went to Regedit, and tried to delete all entries relating to Grisoft and AVG. The following would not permit deletion:-
HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET \ ENUM \ ROOT, HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET 001\ ENUM \ ROOT, HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET002 \ ENUM \ ROOT
Legacy AVG7ALRT
Legacy Avg7Core
Legacy AVG7RSW
Legacy AVG7Updsv
Legacy AVG7Clean
Legacy AVG7Gems
Legacy AVG7TDI
On every attempt to delete, in message came up "Cannot delete AVG…..: Error while deleting key"
Can you please help. I must have the AVG up and running as soon as possible.
Quentin Crivon
Using Windows 2000, the AVG came to a standstill and would not accept updates since the 1st November.
I decided to uninstall using Add/Remove Programs and then reinstall. On the first re-installation, I got the following message:-
"Local machine prepared for the installation
Action Plan:
Error service AVG7RSW needs to be installed but it has been marked by the Windows as delete pending previous installation process. Please restart the computer pending services deletion."
I restarted the computer, there was no sign of the AVG in Program Files or in Documents and Settings \ [user] \ Applications.
I then went to reinstall again, and this time I got the following message:-
"Local machine installation failed
Installation
The service did not respond to the start or control request in a timely fashion (1053)"
I then download the latest version 75f_431a 848.exe, and tried to reinstall. I got the second message again.
On none of these occasions did the programme install in Program Files or Documents and Settings
I then went to Regedit, and tried to delete all entries relating to Grisoft and AVG. The following would not permit deletion:-
HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET \ ENUM \ ROOT, HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET 001\ ENUM \ ROOT, HKEY_LOCAL MACHINE \ SYSTEM \ CONTROL SET002 \ ENUM \ ROOT
Legacy AVG7ALRT
Legacy Avg7Core
Legacy AVG7RSW
Legacy AVG7Updsv
Legacy AVG7Clean
Legacy AVG7Gems
Legacy AVG7TDI
On every attempt to delete, in message came up "Cannot delete AVG…..: Error while deleting key"
Can you please help. I must have the AVG up and running as soon as possible.
Quentin Crivon