I have a call flow with menu points for a department and they are now wanting to add holidays to the call flow.
Can I insert a schedule at the beginning of the call flow, or do I need to build a new one.
When I add the schedule, it throws the rest of the actions under unused tab.
Thanks
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS, NCTS, NCTE, CS1000E, Call Pilot
Avaya IP Office
Mitel 3300 Advanced, 5000, SX200, NuPoint, MiCollab, MBG
Can I insert a schedule at the beginning of the call flow, or do I need to build a new one.
When I add the schedule, it throws the rest of the actions under unused tab.
Thanks
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS, NCTS, NCTE, CS1000E, Call Pilot
Avaya IP Office
Mitel 3300 Advanced, 5000, SX200, NuPoint, MiCollab, MBG