information store will not start, error 0xfffffc07 2

[fritz101]

I'm probably going to have to call M$ on this, but thought I'd give the forum a shot.

The hard drive our Information Store ran on died, and the backup wasn't running correctly, so we sent the drive off to a disaster recovery service. They returned to us a new drive with the old data on it. The information store, when we tried to start it back up, was inconsistent. So, we followed the instructions in KB article Q272570, "How to Recover from Information Store Corruption." Everything worked exactly as described in the article until the very end, when the information store was supposed to work again. Now I get error 4294966279 when trying to start the Info. Store service. This has an accompanying event with error 0xfffffc07. The only mention of either of these in the KB is a description of what it is - "Record has been deleted" - but no solution whatsoever.

Any ideas or comments?

 

[BradSQLGuy]

Your error looks something like this?
1017 0xFFFFFC07 JET_errRecordDeleted Record has been deleted 4294966279

If so you may be (forgive my french) screwed. I suggest calling microsoft since there is nothing on the web to combat this type of problem. -Brad
A+, MCSE NT4, MCDBA SQL7

-Best cartoon of all time :-D 'Spongebob Squarepants' :-D

 

[fritz101]

I talked to Microsoft, and wanted to share what I learned. They said that in this scenario, where there was a physical failure of the drive where the information store resides while it was open and running, the file may be corrupted beyond repair. The Q article I had followed listed all the steps they would have had me follow to bring the recovered file back online. Since one of those steps was a Hard Recovery (eseutil /p /ispriv) and the information store still wouldn't come back online, they said that was very bad. There was, however, one step I omitted - defragmentation of the database itself (which was optional based on the amount of free space avavilable on your drive - we had plenty). So, as a last effort I defragmented (eseutil /d /ispriv) and it WORKED! Note that after the defrag, I again received error 1011 when trying to start the information store, but running "isinteg -patch" fixed it (this step is also described in Q272570).

I was surprised that this information wasn't in the KB (ie the file could be unrecoverable, and that after a hard recovery there isn't much else you can try) because it seems pretty basic - they didn't really tell me anything new except not to omit the defrag. It was only a matter of officially hearing from Microsoft that there was nothing more we could do after trying the defrag.

Hopefully this will save someone $250.

 

[Kellyjames]

Your pain is far from uncommon!!

If you have hard disk fault tolerance that works, you can always re-mount your exchange database. Obviously, if your hard disks cannot be retrieved, you need to re-install everything. (and restore data from backup).
I think I've mounted five or six 'corrupt' MDBs by now (bit of grey to show for it), ultimately re-playing the EDB log files can always do it (you can run them on a machine with same hostname, same Exchange organization name, same exchange site name),if you have an off-line server to be ready for such a feat! Thing I've found; run the offline defrag every four Months; pre-emptive, and you'll never need to face the unmountable database scenario.

 

[Beerice]

I am here now guys... I have a server that lost power, looks like the UPS didn't shut it down or something.. I have done the /p repair, no go. Tried then to defrag. Got the 1011 error. Tried to do the isinteg -patch and get an odd unable to update priv.edb reason: JET_errRecordNotFound...


Any help is greatly appreciated. I have since moved out the old edb and let it rebuild anew, but I really need the data out of the old one if possible.

HELP!!!! LOL

 

[libroos]

Hi Beerice,

My exchange server has crashed too. Backup tapes are unable to be restored, and luckily, I still have the priv.edb and .stm files around, however, I am unable to recover them also after trying all the steps above.

I've downloaded a copy of PowerControls from

http://www.ontrack.com.

http://www.ontrack.com/powercontrols/

I would be getting the licensed copy soon.

Pls post here if there are any further advice. Thanks.

Cheers,
libroos