Individual Diversions.

[Pulven]

Hi,

I have a problem.
All our exensions are set to tranfer to our reception if unanswered or busy, but now I need to have some of the exensions not to go to the reception..

I have tried to remove individual diversion, but they keep getting transfered.

Anyone know what to do?

Using BC12.

Regards.

 

[cpux10]

#211# to cancel diversion on no answer
#212# to cancel diversion on busy

 

[Pulven]

Hmm It still transfers the call to the reception, have tried both #211# and #212#

 

[mundus]

Try CDIV d1=1 at extensions.

 

[Monrovia]

CDINEIR=XXXX

I think this is the command to end diversion if no answer

 

[nschreuder]

Are you sure it's individual diversion?
Check CDCDP (Common Diversion)




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[Pulven]

Sorry about the late reply.

It was the CDIV that was the issue, thank you Mundus

1 Do not allow rerouting at call to extension
when busy, congestion or at no answer.