INDEX QUESTION

[james1982]

Any help would be appreciated on this as i dont know the index that well.

I basically have an Index200 connected via a DPNSS link to a mitel 3300 switch. A user on the index is attempting to dial ext 1289 which lies on the mitel - this successfully works. BUT if he uses the lookup on the index and presses the call dss key for ext 1289 it doesnt call the user

On the index the user is programmed in the directory as at remote node, they have a name and arent x directory

Can anyone advise
cheers

 

[IPGuru]

You are trying to use a feature that is and INDeX proprietory enhancement

It will only work INDeX to INDeX.

 

[james1982]

hmmmmm, it works to other users though on the mitel switch??????????????????????????

 

[intrigrant]

Use Super Node number on the INDeX.
Then create the users on the Mitel as users on the supernode.

 

[gmgbg]

Havn't worked with Index for a long time, but I think when you dial extension number it looks in the routing digits table, and when you use the Index directory it goes through ars.

 

[moslin]

Could always try a trace on the linecard to see what is happening? If you need a copy of the manual then let me know, I've got up to 9.1 to hand in a pdf.