Incorrect Drive Free Space Reported 2

[duane123]

On my secondary 100Gb drive I deleted a Norton Ghost 20Gb backup file and now the drive shows the folder gone (and is not in recylcer) but the reported free space is too low by the 20Gb. I turned on "show hidden files" also. Anyone know how to get the drive/Win XP Home to report the correct free space? I am using Norton Ghost ver 9 and have all current updates to Win XP. Used hard drive over network for off-platform backup. Is there something in Win XP that will not work correctly with such huge files? I have e-mailed both Symantec and Western Digital to see what they advise. Tried MS Win XP site to no avail.

 

[rvnguy]

If this drive currently has no other files on it...

Use the WD utilities and 'zero' out the drive & reformat...

BTW: what is the free space reported?

I know that this does not let you know why, but it is a quick solution.

Hope this helps

rvnguy
"I know everything..I just can't remember it all

 

[edfair]

Might help if you would tell us what kind of machine and the OS of the backup platform.
It sounds like the hard drive did not finish the updating of the file system after the delete.

I would normally suggest that any repair on the filesystem take place on the backup platform. Throwing networking into the mix creates problems.

Chkdsk would be the first step. This assuming that the backup machine has it available.

Ed Fair
Give the wrong symptoms, get the wrong solutions.

 

[G0AOZ]

Did Ghost perhaps originally create this 20Gb file, and also create a separate 20Gb partition on the backup 100Gb drive at the same time?

If you look in Disk Management perhaps it might show this drive as only having an 80Gb (formatted?) partition, with the remainder 20Gb as free unpartitioned space...

ROGER - G0AOZ.

 

[cdogg]

Turn off system restore on that drive, and if you have Norton File Protection (which comes with Norton Utilities), turn that off as well for that drive.

~cdogg
"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein
[tab][navy]For general rules and guidelines to get better answers, click here:[/navy] faq219-2884

 

[duane123]

As stated in the orig question the OS is Win XP home with all updates. The PC is a Dell 8200 at 2 Ghz. A primary drive of 40Gb holding the OS and all programs, and a secondary drive of 100Gb (the problem drive). I opened the Disk Mgmt console and I only see one partition at 93Gb. The drive includes all my backup files from both PCs. I already ran checkdisk and no errors reported or fixed. The only thing I can figure out to do (time consuming) is to copy all backup files (50Gb) over to another drive and reformat the "bad" drive - leaving this as a last resort.

 

[cdogg]

What is the free space currently reported on the 100GB drive?

Is there any data on it (that you know of or can see)?

Also, did you check my last suggestion?

~cdogg
"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein
[tab][navy]For general rules and guidelines to get better answers, click here:[/navy] faq219-2884

 

[duane123]

you can view two attachments posted on

http://www.theeldergeek.com/forum/index.php?showtopic=17464

Reported free space = 18.9Gb. Can see and access all 52.3Gb (see jpg image002 - picked all folders and files and right click properties). As you can see there is a 20Gb difference between the two reporting screens - the difference is the deleted 20Gb that Ghost created. I turned off both Sys Restore and Norton Util for drive F: but get same results.

 

[cdogg]

OK, I see now. If you manually select all the files and folders and check the "size on disk", it's reporting 52.3 GB. But if you look at the properties of the drive, it shows 74.1 GB in use.

Have you rebooted since deleting the Ghost backup file, turning off system restore, and turning off Norton File Protection?

If you look closely, you'll see that the folders Recycled, Recycler, and MSOCache appear on the left side but not over on the right where you have everything selected. Rebooting should correct that.

~cdogg
"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein
[tab][navy]For general rules and guidelines to get better answers, click here:[/navy] faq219-2884

 

[duane123]

Yes, many reboots since I took that screenshot. The recycler is now gone, but stats being reported still the same. Thanks for all you input - looks like I may have to reformat it. Now I am concerned that if I delete that last Ghost file I will have the same problem (a year ago I created on and it was only 14Gb). Fortunately I have never had to recover from a crash since 2002 when I set up this scheme. But now am running out of room what with 52Gb of backup and I need to get rid of some of it.

 

[edfair]

Sorry, I misunderstood about the backup platform.

What does chkdsk report? Should show any discrepancies in the filesystem allocations.

Ed Fair
Give the wrong symptoms, get the wrong solutions.

 

[duane123]

If the "Check Disk" is under the tools tab on properties of the drive, I just ran it and it came back with "Disk Check Complete". That is all. Yesterday when I tried that Win gave me a message that other systems were using the drive and it would be scheduled when the PC restarted. When I did that the check disk ran in a "safe-boot" type blue screen and came back with a DOS-type listing of all the clusters, sectors, etc., when finished but it only stayed on the screen for about a second so I don't know details. But now it reports all ok.

 

[G0AOZ]

No, go to a command prompt and type chkdsk d: if D: is the 100Gb drive... I would NOT advocate adding the /F suffix unless you are prepared to fix errors which might result in lost data.

ROGER - G0AOZ.

 

[duane123]

All three phases checked complete: Stats at end are
97,683,200 Total Disk space
77,645,074 in 22,865 files
8,908 in 1,021 indexes
0 in bad sectors
129,647 in use by system
65,536 occupied by the log file
19,899,571 available on disk

512 bytes in each allocation unit
195,366,401 total allocation units on disk
39,799,142 allocation units available on disk

 

[cdogg]

Try using this program for further analysis:

http://www.download.com/JDiskReport/3003-2248_4-10513259.html?tag=tab_rev

~cdogg
"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein
[tab][navy]For general rules and guidelines to get better answers, click here:[/navy] faq219-2884

 

[duane123]

JDiskreport indicates there is 52.8Gb on the drive, and no where can I see the ghost file created and deleted yesterday that was 20Gb in size. There is still a folder with that name because I tried to create it again only to find the disk didn't have enough room - nothing is in that "ghost_bkup,Asus-C(041606)" folder. The rest are somewhat confusing since I have different versions of Ghost on the two PCs and they create .gho/.ghs in one case and v2i in the other case. But in any event the total size of the disk being reported by jdisk is still 20Gb less than the properties on Win XP shows (and to Ghost when I try to create a new backup). I saved the JDisk scan, but I don't know how to send it to you.

 

[Freestone]

There is something amiss in the number of files shown in your image002.jpg (20,032 files in 886 folders) and the output of chkdsk you posted (22,865 files). So instead of looking for 1 file, it appears you should be looking for 2,833 files.

Check your Folder Options - View settings again. Do you have:

Show hidden files and folders selected?
Hide protected operating system files unchecked?

 

[duane123]

When I go back and check to show "hidden files/folders" I get 21,208 files in 904 folders and pick up an add'l 350Mb. When I uncheck "Hide protected system files" I get 21,218 files in 908 folers with about the same 52.8Gb total size used (these are small files as my operating system is on prim drive). This is still 20Gb short of what the properties on the root drive reports. Nothing I have done will show where the missing 20Gb went to. Seems like something wrong with Win XP - JDsikReport and command chkdsk both report used space of 52-53Gb, not the 74Gb windows reports on the root drive properties. This must be where Norton Ghost gets its parameter because it tells me there is not enough room to create another 20Gb ghost file when clearly there is enough room.

 

[Freestone]

On the contrary, according to your post, Chkdsk also sees 74GB or so in use - 77,645,074 in 22,865 files

Even showing hidden folders and files, along with system files, Explorer is still falling short by about 1,650 files.

I wonder if the shell extension dfolder would reveal anything? It adds a Size tab to the properties of any folder, including root of a drive. It then shows size usage of the target folder and all subfolders.

http://www.algosoft.fr/default_zone/gb/html/page-130.html

 

[duane123]

You're correct; chkdsk does report like properties on the Win Explorer at the drive level. Using "dfolder" it shows total of 52.81+?. The "?" comes from a folder named "System Volume Informatino (0Byte + ?). I don't know what the "?" is supposed to signify?? try to paste

secondary 8200 HD (F (52.81 Gb + ?)
|- $ntservicepackuninstall$ (181.88 Mb)
|- MSOCache (172.75 Mb)
|- RECYCLED (1.45 Kb)
|- RECYCLER (39.14 Kb)
|- System Volume Information (0 Byte + ?)
|- VCDgear (3.79 Mb)
|- Video_Files(bkup) (6.10 Gb)
|- WUTemp (0 Byte)
|- bkup040106_incr (5.03 Mb)
|- bkup040806_incr (21.09 Mb)
|- bkup041506_incr (14.52 Mb)
|- bkup072703 (610.83 Mb)
|- bkup2005_q1 (174.65 Mb)
|- bkup2005_q2 (137.56 Mb)
|- bkup2005_q3 (116.64 Mb)
|- bkup2005_q4 (310.99 Mb)
|- bkup2006_q1 (849.00 Mb)
|- bkup_2001-tax (585.46 Kb)
|- bkup_2004_po (249.14 Mb)
|- bkup_ds_photos(asus) (16.52 Mb)
|- bkup_phil_photos(asus) (279.92 Mb)
|- ghost_bkup(011004) (8.33 Gb)
|- ghost_bkup(072603) (6.50 Gb)
|- ghost_bkup,Asus-C(041606) (0 Byte)
|- ghost_bkup,Asus-C(051305) (14.02 Gb)
|- msdownld.tmp (0 Byte)
|- slide_bkup(asus) (247.09 Mb)
|- surviel_cam (36.03 Mb)
|- temp_video_process (0 Byte)
|- tmpgenc (5.23 Mb)
`- ~temp_video (0 Byte)