There is a call tree setup on the main line going to my BCM50e. When someone calls the main line and selects an option that gets transferred outside of the phone system the CID info is actually that of one of our other sites. I used the BCM monitor and the call is not showing up on the other site. On the site with issue, i can see the call come in on the monitor, then i can see a call go out to the correct number when i hit the option that transfers me. I tried transferring it out to my cell phone and the caller ID comes up incorrectly however when they call out from the system the CID info is correct.