incoming trunks ring on phones and then to cra when unanswered

[bdjoe5]

I have a Mitel 5000 that the customer wants "square." I assigned the CO trunks on the phones and have all selected phones ring when the CO lines are called but how to I get that call to hit the CRA after 4 rings?

CO trunk group rings to "multiple"
In the trunk group properties, multiple has phones assigned.

*I've tried builing and extension list and assign that list to the multiple day list. It didn't make a difference*

All phones, if extensions are called directly, follow the forward path to voicemail.

I feel that I'm missing something basic. Any suggestions?

 

[bdjoe5]

I figured out how to do this and am writing the solution for the next guy. It really was a simple fix but if you're new to Mitel like me, here it is..

I added all of the phones I wanted the lines to ring on to an EXTENSION LIST (P0000).

Add a HUNT GROUP (2000) and assign P0000 (list) as a member

Set the RECALL of the HUNT GROUP to the CRA you want to answer after so many rings (RECALL TIMER in hunt group determines number of rings)

Last step is to make that CO Trunk group ring day to the HUNT GROUP