Incoming name display on 5410's

[Orlando21]

I have a 406v2 with a PRI on it. Right now it just displays the customer phone # when receiving a call. Does not matter if it is a direct call on a DID or if it comes through on an ext. transfer.

Is this an option that can be toggled through, like on and off type of deal.

I know somebody knows.

Thanks

 

[crumthwacket]

It depends if the carrier is providing name display along with number display. If both, the name and number are displayed simultaneously. Check with the carrier if you think the customer has subscribed to both and you're not receiving both. If the carrier says they're sending both then make sure you're on the same protocol.

 

[Orlando21]

Carrier is sending both, this was just a switch from Nortel to Avaya. As for protocol it to is correct. I am running 3.1.65. Should this be just a matter of what is sent first type of deal?

 

[tlpeter]

use system monitor
when someone dails in you can zee it all

 

[kewl99]

check protocol of PRI, dms 100 works with nortel but protocol i think has to be NI2 with Avaya...worth looking into