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Incoming name change on T1

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IS-IT--Management
Dec 10, 2002
221
US
O.k. Tell me if I am crazy.... I have a customer that has an IPO 406v2 3.0.44 with 16 co lines and 1 24 channel t1. DNIS for over 45 toll free numbers coming in on the t1. Each toll free has its own dnis of 4 digits to the IPO. The customer wants the ability to see on their phones, (5410's) a name associated with any inbound call to that 800 number so they can log. For example, I call 1-800-555-1212 we receive dnis 1212 f/ the network and route the call to the hunt group MAIN. We see in the display outside call from MAIN group, but I want to insert a campaign name with this call? Can this be done?
 
create a seperate group for each toll free number & place the agents in each group. unfortunatly this can make a mess of CCC reporting if you are not carefull.
 
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