Incoming mail not work

[YaesoO]

Please Help.

We have Exchange 5.5 and NT BackOffice Server.
I create new mailbox for new user, but he can only send emails, not receive.
Why?

Sorry for my broken english.
YaesoO

 

[JazzGeek]

Could be for so many reasons.

1. Did you first create an logon account for the user for your domain?

2. Are you behind a firewall?

3. Check your non-delivery-reports (NDR). What do they say?

There could be many things. Check these though. If you don't have any luck with this, then right back.

 

[YaesoO]

Thanks for suggestions.

Of course I create an login account for user in my domain first.

I'm behind a firewall ... but other users are behind a firewall too and they can send and receive mail. Only a few users (last create) have problem with receive mail.

In Outlooks I use Microsoft Exchange Server service only.
Not Internet Mail.

Any suggestion ?

 

[Kellyjames]

Erm... how's you licencing?

From the client machine, do a "telnet IPADDDRESSOFMAILSERVER 25"

See if you get a helo (sic) back.

If you do then, outlook (normal) should be cool.
If you don't get a helo back, then you have some kind of TCP connectivity or port 25 connectivity or security connectivty issue. So trouble-shoot!

 

[machinehead]

I've had a similar problem like this.
If the account is a POP style Certain people in my company using exchange server mail were using a different dial-out account than others. Some dial out company require certain settings in the outbound inbound area. Maybe look into this.