Incoming from Mobile Problem

[rey31]

i have a problem with the incoming calls coming from mobile phones, PRI is connected to my IPO i have no problem with a line incming calls..but when the caller is using a mobile and dialed the pilot number, it goes directly to the TELCO's error voice prompt.
TELCO says that based on the call trace, the call from mobile is connected with them but the IPO refuses to accept the call.

Any one here encountered this problem?

thanks in advance.

 

[hairlessupportmonkey]

Need some more information.

Switch version
software version
call routing information

ACSS - SME
General Geek

 

[mattKnight]

>Need some more information.

>Switch version
> software version
> call routing information

Yep

Line type too!



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[mattKnight]

Ok - shoudl have read more carefully

But a monitor trace of the call failing with all ISDN layes would be good


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[amriddle01]

Telco is talking rubbish I'd say, their routing tables need updating/fixing, had this issue with BT a few times and it was always them