Incoming Email for Library

[tj0hns0n]

Environment:
Sharepoint Server 2005
Exchange 2000

We are trying to setup Incoming Email for some Document Libraries, it works correctly, if I email from my account(or any user account for that matter) However our engineers want to use the Scan-to-Email function to scan documents in and have them automatically show up in document folder. The scanner is not

The first issue was it wouldn't accept from unauthenticated users, in central admin I found the setting under Operations->Incoming Email to allow emails from all users. Now I can still send from my mailbox, and the emails from the scanner make it through exchange ( in exchange it says delivered to NCSPAPP through smtp which is correct server) On the server box, in the INETPUB\Mailroot\Drop folder, the emails show up, then a few moments later they disappear (this happens no matter where emails come from) but for the emails from the scanner they just disappear. They don't show up in the document library, or badmail, or anywhere else. No errors in event viewer.

Any advice would be greatly appreciated,

Thanks

No

 

[SPV]

Have a look in the web server extension logs. I'm at home at the moment so I can't check the exact location, but I think it's "C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\LOGS". Something like that anyway.

They're not the easiest to read, but they might give a clue.

Also, I seem to recall a bit of a bug where you have to restart the SharePoint Services Timer service on the server after certain email changes. This definitely helped me when I moved a site collection from one server to another and the inbound email stopped working.

 

[tj0hns0n]

SPV,

Thanks, those logs will come in handy. Once I changed setting to keep emails too, not JUST attachments, the emails from the scanner show up, but attachments don't.

I captured 2 of the .eml files to try to compare, and I think it's just something about how the scanner creates the attachments that sharepoint or the SMTP server on sharepoint isn't liking.

 

[SPV]

If the attachments are a specific file type, you may need to add that as a document type permitted in the doc library.

Also, are they breaching the maximum attachment size for the library?

 

[Freddiemac17]

What product are you using to scan into email? My boss wants me to set it up so that I can scan into Sharepoint, emailing into the library seems to be a great solution.

 

[tj0hns0n]

SPV the problem ended up being a known issue, that they have a hotfix for.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;934882

That is the issue page, the hotfix is

http://support.microsoft.com/kb/934790/

Basically the problem was the emails coming from our scanner had blank bodies and sharepoint couldn't handle it. After the hotfix everything started working perfectly. Only took 7 hours on the phone for them to determine that it was an existing bug. Thanks for all the suggestions and help SPV.

FreddieMac: We have two Minolta Printer/Fax/Scanners that have scan to email functionality. Also 2 of our dell printers have scan to email capability. Basically you can set up address book on scanner, click scan button, choose address(or type one in) and it scans to PDF then sends straight to email.

I am probably going to compile all the notes I have and post a blog or document because there are a lot of steps that aren't listed in any whitepapers or are completely opposite to what the best practices tell you.