Incoming CLID on BCM 400

[rhyds]

I have a BCM 400 (software version 4.0.2.03a) that does not display any incoming CLID information to the handsets. As far as I can see all settings are configured correctly.

The real questions are:

1: How do I check my telco (BT) are sending CLID to my BCM?

and

2: What settings do I need to re-check to see if the lines are correcetly set up to pass CLID?

 

[Firebird Scrambler]

From Element Manager, select the BCM Monitor program.

To do this, Log into your system first. Then select the "tools" tab at the top. Click on BCM Monitor to bring up another window. Finally click on the Line Monitor tab and it will list out the trunks that are or have been in use. Make an incoming call to see if your CLID is shown.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[rhyds]

Here's the line info I got

line 61
incoming
<start time>
user 268 <username>
state connected

duration-

number and name ?-?DNIS: 652168

 

[norstarboy125]

Look at a ext. and under telco settings and make sure it has caller id set " y ". If you have your exts programmed like that then telco isnt sending you clid. You could always set up a single line telephone w/ clid ability directly to the trunk to verify clid is being sent.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[rhyds]

The incoming line's an ISDN30 (I think) and it terminates in an NTE2D like this:

I don't think I have a suitable handset to connect directly to that kind of line (There's an old as heck ISDN videophone somewhere in the office but would that work?)

 

[curlycord]

Sounds like ISDN converting to POT's?

Try unplugging line 61 from BCM and plugging in an analog phone that has caller ID and test.
Or call your carrier to complain.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Firebird Scrambler]

I'm in the UK. Follow my link and we will talk off line.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.