Incoming Calls To Ring To Every Phone

[dbcmaster]

Hello,

So, I'm new to the telephony game and am trying to understand my companies phone system. Right now, it appears that they have a MERLIN MAGIX system 2.0 v9.0 with MERLIN MESSAGING R2.

Right now, when someone calls on the main number, the call rings to all phones. This is how we want it. However, if the receptionist picks up and a second call comes through, it only rings twice at her desk.

I have a couple of questions for this one:

1) How do I extend the length of ring on the first call?
2) How do I make the second call ring to all phones?

Right now, I only have access to the system via the 4424LD+ administrator phone. The company outsourced the phone system and does not have the password to directly log in via WinSPM.

3) Anyone know how to reset the admin passwords?

 

[dbcmaster]

It's a Hybrid/PBX with PRI.

 

[SYQUEST]

If you don't have the documentation & manuals, you can download them from: support.avaya.com for free as PDF files. There is lots of good info in there! Avaya also has some good "How To" tutorials on their site that may help you. Reading and searching thru old posts on this forum is another source that can be useful for subject matter that keeps recurring!

If you have an SDMR printer connected to the Magix, you can print the System Setup or System Information. On the first page the password will be printed near the upper right portion of the page. You can then use it with SPM on a PC to access the Magix.

Hope this helps!

....JIM....

 

[ttech]

try this
Speaker #00 to enter programming
Press an SA button
Dial *342
dial #00 to exit programming



This can also be programmed thru the programming phone via the extension menu.


Feature is called Abbreviated Ring (off)

 

[merlinman]

Abreviated Ring OFF was going to be my first suggestion.

 

[dbcmaster]

Abbreviated ring did not fix the issue.

 

[tdaugirdas]

It is very difficult to help you - not knowing how this syetm is currently programmed. You need to get a copy of WinSPM - and load it on a laptop connected to the system - so you can both program the system, but more importantly - print out and post some of the programming reports. The PRI Info report and the Group Calling reports would be particularly useful.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dbcmaster]

I have WinSPM. I am very noobish. If you tell me where to go in WinSPM to get these reports, I can do that for you.

 

[tdaugirdas]

Do you know how to connect? Once you connect - click on the Standard SPM icon - this emulated a 20L operator phone. Press system program, start or exit, more, print, PRI Info - give it a file name and save it. press more, more Grp Calling, All and save that - the cut and paste.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dbcmaster]

I was able to get the digital lines to ring throughout the company but still can not get the T1 digital line to ring throughout.


---------------
PRI -- PRINT
---------------
A PRI INFORMATION



A Slot 9 Switch: 5ESS

A System: By line

A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
A 1 9 CallbyCall By Dial Plan

A Channel ID: 23 22 20 19 18 17 16 15 14 13
A 12 11 10 9 8 7 6 5 4 3
A 2 1 21

A Line PhoneNumber NumberToSend
A 829
A 830
A 831
A 832
A 833
A 834
A 835
A 836
A 837
A 838
A 839
A 840
A 841
A 842
A 843
A 844
A 845
A 846
A 847
A 848
A 849
A 850
A 851

A Network Selection Table

A Entry Number: 0 1 2 3
A Pattern to Match: 101**** 10***

A Special Service Table

A Entry Number: 0 1 2 3 4 5 6 7
A Pattern to Match: 011 010 01 00 0 1
A Operator: none OP OP OP/P OP none none none
A Type of Number: I I I N N N N N
A Digits to Delete: 0 0 0 0 0 0 0 0

A Call-By-Call Service Table

A Entry Number: 0 1 2 3 4
A Pattern 0: 0
A Pattern 1: 1
A PRI INFORMATION


A Pattern 2: 2
A Pattern 3: 3
A Pattern 4: 4
A Pattern 5: 5
A Pattern 6: 6
A Pattern 7: 7
A Pattern 8: 8
A Pattern 9: 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ: No Service
A DeleteDigits: 0 0 0 0 0

A Entry Number: 5 6 7 8 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ:
A DeleteDigits: 0 0 0 0 0

A Dial Plan Routing Table

A Entry Number: 0 1 2 3
A NtwkServ: Any service
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 4 5 6 7
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 8 9 10 11
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 12 13 14 15
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:
P3F1FIM Tone N  $!Print !(Engli!sh )!: >N  $!Make a! selec!tion ! N  $!All ! !Trunk !Info N  $!SysSet!-up !T1 Inf!o N  $!Dial P!lan !PRI In!fo N  $!Labels! !RmoteA!ccess N  $!Back ! !Oper I!nfo S 

---------------
GROUP CALLING - ALL -- PRINT
---------------
A DIRECT GROUP CALLING INFORMATION


A Group # : 770 Group Type : IntegrtdVMI
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 7109
A 2 7110
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 771 Group Type : AutoLogout
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 20
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 801 802 803
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 772 Group Type : AutoLogout
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 240
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 280 Group Type : AutoLogin
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 30
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1 210 LOU
A 2 213 PATSY
A 3 207 RICH M
A 4 216
A 5 150
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 281 Group Type : AutoLogin
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 30
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1 214 BRANDON
A 2 211 HOWIE
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
P3F1FIM Tone N  $!Group !Callin!g: ! N  $!Make a! selec!tion ! N  $!All ! ! ! N  $!Indivi!dual ! ! N  $! ! ! ! N  $! ! ! ! N  $!Back ! ! ! S Y

 

[dbcmaster]

??