incoming calls question

[JacobNunley]

I have a site that we have two business running from, I have two different hunt groups (from the phone company) for both business. The Question is I Need to have the incoming calls say the name of the business they are calling. I have 2 FXO cards in the router. 4 analog lines per company. How do i say Anything that comes in on 0/3/0 to 0/3/3 Say "Business name here" on the operators phone.


Thank You
Jacob

 

[adamnut]

You can have the calls coming in on the FXOs point to what ever DN you'd like. Then you can set the 2 companys to have different dns and label them accordingly.

 

[jeter]

Is this a CME or Call Manager. If this is a CME you may be able to use connection plar point your ports to a group.

Program your extension an test incoming calls.

Some people are like slinkies.
Not really good for anything but they bring a smile to your face when pushed down the stairs.


Tek-TIP Member 19,650

 

[JacobNunley]

This is Call Manager 4.1

I understand i can point them to diff DN numbers, but they would like it to ring the same Dn , How do you Label the incoming call?

 

[JacobNunley]

Maybe this will make it clear what I'm trying to do.

When using a FXO card, when a caller calls you see "Unknown Number" on the screen I want to change that per port is that possible? to say "company A" ..this is assuming you are using MGCP as we are.

 

[brianinms]

So essentially there are two different companies, yet the same person answers the phone. Thus they need to know how to answer the call? I would just create another DN on that phone and label it Company X.

 

[JacobNunley]

Brianinms You are 100% correct. and I think your right about just setting up two different Dns on the phone.
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[soleman52]

KISS Keep it simple silly

Nice app for the problem