We have a block of 6 lines coming into the building that is going into a NA-CICS 7.0 Nortel. We've had the provider (Charter) confirm that each line is setup in a circular hunt group so that if the first number is busy, or goes on to the next line in the group, until it finds an open line when it reaches 6, it circles back to 1. What is happening is when lines 1-5 are active, and you place a call directly to line 5, it will ring busy instead of continuing on to line 6. Charter is saying that the calls are going though, but that it is the Nortel that is sending the busy signal. Normally this would not be an issue with line 5, but we combined 2 offices, with 2 different blocks of phones lines into 1 building, and line 5 is the White and Yellow pages published number. I've spent the better part of this week looking through line settings, hunt groups, queue settings, DN's, and Callpilot 150 settings, and I cannot see anything that would cause this problem.
I would be more than happy to check any settings or post more information, but right now I am at a loss of how to proceed unless we do a full wipe of the system and the Callpilot and reset it from scratch.
Is there something I am missing on the Nortel in the line or hunt group configuration that would cause this?
My biggest fear is that we do reset the system and it is on Charters side of the modem, is there any way to test their modem and confirm?
Line 1 - 512-xxxx
Line 2 - 512-xxxx
Line 3 - 512-xxxx
Line 4 - 984-xxxx
Line 5 - 984-xxxx
Line 6 - 984-xxxx
I would be more than happy to check any settings or post more information, but right now I am at a loss of how to proceed unless we do a full wipe of the system and the Callpilot and reset it from scratch.
Is there something I am missing on the Nortel in the line or hunt group configuration that would cause this?
My biggest fear is that we do reset the system and it is on Charters side of the modem, is there any way to test their modem and confirm?
Line 1 - 512-xxxx
Line 2 - 512-xxxx
Line 3 - 512-xxxx
Line 4 - 984-xxxx
Line 5 - 984-xxxx
Line 6 - 984-xxxx