Incoming calls not matching Personal Directory

[crr90]

Hi all, having an issue with IPOffice Version: 11.1.3.1.0 build 34 where incoming calls are not being matched with the Personal Directory. I found previous threads on changing the Default Name Priority to Favor Directory, which I did, but it is still not working. Doesn't matter whether calling into the main AA or a DID.

Example: Extension 6504 has an entry in their personal directory for 5552223333 named Johnny Smith.
Call from 5552223333 cames into the system.
Ext 6504's desk phone shows the incoming call as 5552223333 but not the name from the personal directory.

I captured a call in Monitor and saw the number is being received as 95552223333, but adding the 9 to the personal directory entry doesn't seem to make a difference. I also tried creating an entry in the System Directory that matches but that also does not work.

Anyone have any ideas? Thanks!

 

[derfloh]

Check the help for the directory. You can add some kind of wildcard (in brackets I guess - can't remember and don't have the docs here) for the trunk prefix.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[crr90]

Thanks derfloh, I have tried adding wildcards, also added the trunk prefix to the number in the personal directory and neither worked. We are still seeing the number when a call comes in that should be matched to an entry in the directory.