Incoming Calls Based on Time

[dclake]

Good Day, I have gotten a request for incoming calls to be routed to certain extensions based on time. They want it to ring on one extension during work hours and another after hours. How can I do this?

 

[boristhespider2]

Using a night service button , or time of day routing in a vector ,

 

[Stinney]

Incoming calls to what, your main number, a VDN/Vector, a DID, operator, etc...

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[dclake]

This is on an Analoge Trunk

 

[Stinney]

But what do you have it route to when it hits your system? An extension, a VDN, an operator?

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[danparrish]

I'd say use a VDN with a time of day chart.

say for example the analogue extension is 1234. Then change the analogue extension to 1111 then create a VDN of 1234 and point to a vector. The out of hours extension is 2222

In the vector try something like;

01 wait-time 2 secs hearing ringback
02 goto step 10 if service-hours in table 1
03 goto step 8 if service-hours not-in table 1
04 stop
05
06
07
08 route-to number 2222 with cov y if unconditionally
09 stop
10 route-to number 1111 with cov y if unconditionally
11
12

Then just ensure that your service hours table is configured for the correct hours that you want to use.

If the Analogue extension needs to display the correct DDI for outgoing calls, then just mask the number using "Public unknown numbering table" (can help you with that if you are unsure)

hope this helps


------------------------------------------
Self Taught Genius!!

 

[danparrish]

I mean a service hours table, not a time of day chart

command is; change service-hours-table #


------------------------------------------
Self Taught Genius!!