Incoming calls acting weird 1

[bigmacdave]

Ok i have a 509 r8. It took a surge so i had it repaired.

Got it back and all the phones work BUT i get this very strange thing happening when calls come in.

When someone calls in:

From the callers point of view:
It rings once
Followed by 1 second of silence
Then a voice says "your call is being transferred"
Then a real quick sound from call on hold music
Then a rapid ring

From our end:
1 blurp (not a ring)
All 4 lines light up
Then just the one line and you have to wait a second before you push the line to answer.

The line does not automaticly pick up when you pick the phone up

 

[SYQUEST]

It sounds like the processor is in default mode. Did you reprogram the thing, or put in a backup PCMCIA card? If not, you need to program it. Most likely whomever did the repairs defaulted the unit, or when removing the the housing the batteries popped out and so did the config in memory!

....JIM....

 

[bigmacdave]

That could very well be the case. Would that mean i need to to #502? Seems after doing some research that might be where im at.

just discovered, I also can not do intercom

 

[bigmacdave]

I did all initial setups, but i am still getting the same issue.
could this be AA and how do i turn it off?

When someone calls in:
From the callers point of view:
It rings onceF
ollowed by 1 second of silence
Then a voice says "your call is being transferred"
Then a real quick sound from call on hold music
Then a rapid ring

From our end:
1 blurp (not a ring)All 4 lines light up
Then just the one line and you have to wait a second before you push the line to answer.

also, when you pick the phone up, it does not automaticly pick up the line that is "ringing

 

[bigmacdave]

maybe i didnt do the #505 right.

I also have a 308.. which extensions should i add to group 7

 

[TouchToneTommy]

You didn't tell us which voicemail unit you are using.

The ACS has 9 extensions, 10 through 18

The 308 has 8 extensions, if it is in the 1st slot, they are 19 through 26

If the voicemail is in the 2nd slot, it is seen as a 6 port card, so they are 27 through 32.

Since you see 4 lines light up on the incoming call, you probably have a 4-port voicemail.

If it is Partner Messaging, the ports are the FIRST 4 ports on the 6 port slot, so they are 27-28-29-30

If it is a Partner Mail VS, the port are the LAST 4 ports on the 6 port slot, so they are 29-30-31-32

So in System Programming, do #505-XX-1 for each of the VM port extensions.

That will solve the problem of the VM answering on the first ring cycle. You still need to address assigning the lines to the AA in #206, and the number of rings before answering in #506

 

[bigmacdave]

Yes, this is the exact setup i have.

My VM is in the 2nd port. would that mean i need to add 27 - 32 in #505?

ok on the #206 i just add each line to the group (my group is 1)

and #506 i select each line and raise the rings (because it may be set at 0)

Thank you

 

[TouchToneTommy]

Actually your group in #206 is 7 to direct the calls to the voicemail's auto attendant.

NO, you don't add 27 - 32 in #505, read what I wrote out above.

You haven't told us which voicemail system you are using. 27 - 32 are the extensions for the entire slot, but which of them are active will depend on which voicemail you are using, and which port license or expansion PC card you have installed in the VM.

The default setting for #506 is 2 for both Day and Night. You're getting 0 right now, because the VM ports are not assigned to group 7.

 

[bigmacdave]

Im sorry, i was confusing port with slots in the cabinet.

I have 308, Partner Messaging R7 with 6 port license card, and of course an ACS R8.

so i would add 29-32 to the #505?

 

[exsmogger]

You have a Partner Messaging so as TTT wrote:

"If it is Partner Messaging, the ports are the FIRST 4 ports on the 6 port slot, so they are 27-28-29-30"

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[bigmacdave]

darn it. thats what i meant to say.

Thank you for clearing that up

 

[bigmacdave]

Do i add JUST those 4 ports?

 

[Dexman]

Yes. Remove any other ports that may be found in Hunt Group #7.

I "FEATURE 00

 

[bigmacdave]

Update.

Heres what i have and heres what happens.

BEFORE i did anything, when a call would come in, all 4 lines would light up, the caller gets the "your call is being transferred" and then line 1 would eventually ring.

After a added ONLY 27-30 in #505 grp 7 i did get a change but not perfect.

NOW when a call comes in, ONLY lines 1 and 2 light up, the caller gets the "your call is being transferred" and then line 1 would eventually ring.

so, some progress, still same situation.

if i remove the VM blade, of course everything works great.

My configuration in the cabinet left to right is:

308 19-26
Partner messaging with a 6 port card
509 10-18

what am i missing.

Thank you

 

[exsmogger]

Since you have a 6-port card you should have extensions 27-32 assigned to the voicemail hunt group (#505, 7)

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[bigmacdave]

argh,

the only thing i didn't try.

 

[TouchToneTommy]

And again, you didn't tell us all the requested/required information. So now that we have pried out of you the fact that you have a 6-port card, YES, put all 6 ports from 27 through 32 into Hunt Group 7.

I assumed that you only had a 4 port card, based on the 4 line buttons lighting up on each incoming call.

 

[bigmacdave]

I did say what it was. (see my post when TTT ask for more info)

"Im sorry, i was confusing port with slots in the cabinet.
I have 308, Partner Messaging R7 with 6 port license card, and of course an ACS R8.
so i would add 29-32 to the #505? "

Then exsmogger said...
You have a Partner Messaging so as TTT wrote:

"If it is Partner Messaging, the ports are the FIRST 4 ports on the 6 port slot, so they are 27-28-29-30"

Sounded good to me, you said it, he agreed, so i went with that.

Its all good.

THANK YOU for your help. The manual isn't exactly the easiest read.

 

[Dexman]

Compared to the Merlin Magix & IP Office, the Partner ACS Programming Guide is an easy read.

I "FEATURE 00