incoming call treatment -baffled

[NewbieCarol]

Ok, this has been a source of irritation for me all day long. We are on CM 5.2. I'm trying to redirect a DID to a different extension once it hits our switch. It appears that I have it set up correctly on the incoming call treatment, the UDP, and AAR screen but it is still routing it someplace I don't want it to go. Here is an example:

DID number is 248-123-4567. We use 5 digit extensions internally. Our dial plan is set up for 4 digit as well (don't ask) because we route to 4 digits when faxes come into a specific DID. I am trying to do just that...redirect the DID to a 4 digit number. When I do a list trace on the faxing trunk group it is still routing it to the last 5 digits of the DID number in this case 34567. I want it to go to 6403. What am I missing?? Is there some place else that could be directing the number to the 34567? Can someone give me clear steps to how I should be programming this? I know it's go to be something simple.

 

[4merAvaya]

Are you making the change on all of the inbound trunk groups? You may want to experiment with the service types (other, sdn, etc.). Try putting a trace up on the trunk groups and dial the number.

Kevin

 

[dufus2506]

Is your DID number vendor sending 4 or 5 digit DNIS?

If it's 4, you'd want to setup the incoming call treatment to modify DNIS 4567. Not 34567.



Carpe dialem! (Seize the line!)

 

[NewbieCarol]

The DID trunk is an ISDN-PRI. That is the only trunk that this calls should be coming in on and by the trace that seems to be the case.

Should b sending 5 digits dnis. here's the kicker. We have other DID's in this range that are only off by one digit and they are routing fine. For example: 248-123-4568 works but not 248-123-4567. I know it's got to be something really lame.

 

[dufus2506]

Try setting it up as 4 digits anyway. Your vendor may have ranges of 5 digit DNIS and 4 Digit DNIS.

Could you post the incoming call treatment page?

Carpe dialem! (Seize the line!)

 

[NewbieCarol]

My questions get worse by the minute. I tried to copy and past screens in here but it doesn't work. How do you do it?

 

[dufus2506]

The easiest way is to telnet to the PBX instead of using the web interface.

Just open a telnet session to the PBX (assuming telnet access is enabled) and copy the entire page from the telnet screen.

Then paste it into your message.

Avaya Site Admin has good terminal emulators that will help you do that.

Carpe dialem! (Seize the line!)

 

[98Converter]

Try something like this...

change inc-call-handling-trmt trunk-group xx
Page 1 of 30
INCOMING CALL HANDLING TREATMENT
Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
public-ntwrk 4 4567 4 5555
public-ntwrk 5 34567 5 5555

xx = trunk group in question
5555 = new extension where you want to route the call to




Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[MiguelBain]

first; confirm how many digit(last 4 or 5 digits of the DID))you are recieving(expected digits) from the telco provider. 98Converter is correct, you should put "5"(or the expected #of digits from telco provider) on del column for switch to delete.then under insert- put the ext# you want it to be diverted.then for cases that you simple want to divert the calls to the last 4 digits, simply put "1" under del column, means switch will delete the first of the last expected digits(in yourcase is 3 of 34567). this will simplifying routing of digits for a whole DID block.