incoming call to hot desk user

[stuartmytech]

Hello,

I have a customer that called me regarding their IP Office 406 with 4.2 software with problems with incoming calls via indial directly to a hot desk user that is logged out, they are saying that before it went to the group if the person was logged out, is this done using call forward busy or what state does it apply when a hot desk agent is logged out?

Stuart

 

[mattKnight]

Put a fallback entry in the incoming call route...

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[grantjb]

By default it should go to voicemail if the user has that enabled and they are logged out.

As MattKnight has suggested a fallback group is the solution that works best.

Grant Bradford

IT Infrastructure Analyst

HMLLP