Incoming call route to start point other than Attendant

[sayvandelay]

I am trying to setup an ICR that plays different messages and routes differently than my main AA. If I point the ICR to the existing, working AA, it works great.

If I point it to a new Start Point with logic pasted directly from the working AA, I get a "number not found" from the carrier. It never makes it inside the IPOffice. There is no record of the call.

The new start point is called GV. In the ICR, I have the destination named exactly that, GV. Do I need to prefix or something? If i put in VM:GV for instance, it dials in and gives me the generic "welcome to ip office" recording.

Using VMPro, not embedded, if that matters…

Thanks!

 

[socalsteve]

Do you have the lines connecting from start point to the rest of the call flow? Is there a recording in the call flow? In the ICR do you have the "Line Group ID set correctly?

 

[sayvandelay]

OK. Figured it out. I did not have a short code set for the Start Point name and pointed to "voicemail node".

Bingo! Hope this helps someone else!

 

[tlpeter]

You should not use the voicemail node stuff.
VM:modulename should work in the incoming call route.


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