TigerWoods33
Systems Engineer
Avaya Version: IP office Server Edition R 11.1
So, we have some ICR's which we are routing directly to user extensions (Acting as DID's.)
However, when they are apart of the above configuration, call forwarding to their extension internally no longer functions.
Scenario:
Incoming Call route 639-543-4321 > Extension 2700 (User A)
User A has forwarding Unconditional ON > Forwards to external number, their own cell phone.
Call into 639-543-4321 = Successfully forwards to user 2700 externally set forward.
Call internally from Extension 2701 to 2700 = 2700 voicemail. The Cell phone never rings.
**If you remove Extension 2700 (User A) from the ICR routing, internal scenario now works without issue.**
Shots in the dark tried to resolve:
Rebooted IP office (Assuming there was some kind of finicky issue)
Deleted Incoming call route that was initially reported + User + Extension, recreated from scratch
Created a time profile rather than using the "Default" location in the ICR.
No luck.
Is there a best practice I am not following here? **FYI MOBILE TWINNING ALSO DOESN'T WORK**.
Let me know if there are any suggestions.
So, we have some ICR's which we are routing directly to user extensions (Acting as DID's.)
However, when they are apart of the above configuration, call forwarding to their extension internally no longer functions.
Scenario:
Incoming Call route 639-543-4321 > Extension 2700 (User A)
User A has forwarding Unconditional ON > Forwards to external number, their own cell phone.
Call into 639-543-4321 = Successfully forwards to user 2700 externally set forward.
Call internally from Extension 2701 to 2700 = 2700 voicemail. The Cell phone never rings.
**If you remove Extension 2700 (User A) from the ICR routing, internal scenario now works without issue.**
Shots in the dark tried to resolve:
Rebooted IP office (Assuming there was some kind of finicky issue)
Deleted Incoming call route that was initially reported + User + Extension, recreated from scratch
Created a time profile rather than using the "Default" location in the ICR.
No luck.
Is there a best practice I am not following here? **FYI MOBILE TWINNING ALSO DOESN'T WORK**.
Let me know if there are any suggestions.