Incoming call rollover to 2nd line when 1st line is busy

[ForumUser01]

Hi,

We have phones with 3line apprearances. But couple of users start having issues, that the call directly hit Voice mail when the user is using the 1st line. We compared the settings with working phones/stations and also changed the phone with no avail. Any suggestions..?

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FEATURE OPTIONS
LWC Reception: VMAILSVR Auto Select Any Idle Appearance? y
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? y Bridged Idle Line Preference? n
Bridged Call Alerting? y Restrict Last Appearance? y
Active Station Ringing: single Conf/Trans on Primary Appearance? n
EMU Login Allowed? y
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: enhanced Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
Select Last Used Appearance? n
Coverage After Forwarding? s
Multimedia Early Answer? n
Remote Softphone Emergency Calls: as-on-local
Direct IP-IP Audio Connections? y
Emergency Location Ext: 6556 Always Use? n IP Audio Hairpinning? y

 

[ForumUser01]

Please disregard the above post. The phones have 2 appearances (than 3), so "restrict last appearance" value need to be set to 'n'. Thank you all for looking into this.

ForumUser.

 

[dufus2506]

Be careful about changing the "restrict last appearance" setting.

If you use up all of your call appearances, and need to transfer the call or conference in a third party, you will not be able to do it.

You may wish to add a third line appearance, and change the "restrict" setting back to "y".

Carpe dialem! (Seize the line!)