Incoming call problem

[taggart]

Mitel 3300
Software Release 8.0.10.7_1

The fault occurs intermittently, Incoming calls to the main DDI number ring on all phones as required and can be answered by lifting the receiver of a ringing handset; when the call is answered there is nobody at the end of the line and then a ‘pause’ of unknown duration occurs, after the user hangs up and the pause has ended all phones start to ring again and the call can be answered by lifting the receiver of a ringing handset.

The config is as follows:
It is set up to ring the keys 300 & 301, These keys should not ring at all because it follows the “call reroute always” option which kicks in immediately. The call reroute always routes the incoming calls to 200 – the ring group. So as far as the customer is aware, the calls are presented to the ring group and immediately ring on every phone

Hope you can help?

 

[kwbMitel]

Do the answering positions use headsets?

I have heard of delayed speech cutthru on headsets (no one there)

The "Pause" might be the caller being disconnected and calling back.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[taggart]

Hi kwbMitel,

No they dont use headsets.

We suggested that the caller was disconnecting and calling back but apparently the pause is far too short for that.

Thanks.