I am not too familiar with the setup for an ACD, but we already have one in place that functions as follows...
"welcome...press 1 to go here press 2 to go there...ect etc."
During office closings, for weather, how can I change the main DN to say "we are closed...blah blah blah...please press 1 to go to our main menu" and revert back to our normal greeting?
Or is there another way of doing this.
I see in our 'announcement def's' the previous admin already set up an inclement weather announcement, but how and where do I assign this for our main number the public dials and then enable them to get to our main greeting with options to "press 1 to go here press 2 to go there...ect etc."
thanks for any input.
"welcome...press 1 to go here press 2 to go there...ect etc."
During office closings, for weather, how can I change the main DN to say "we are closed...blah blah blah...please press 1 to go to our main menu" and revert back to our normal greeting?
Or is there another way of doing this.
I see in our 'announcement def's' the previous admin already set up an inclement weather announcement, but how and where do I assign this for our main number the public dials and then enable them to get to our main greeting with options to "press 1 to go here press 2 to go there...ect etc."
thanks for any input.