Hi guys, running an IP Office 406 running 4.2
About a week or so ago, some of my users started reporting a problem where the user on the other end of an incoming call cannot hear us talking, however we can hear them just fine. The caller will simply hang up, and when they call back, everything is fine. Doesn't seem to be a very frequent problem, but 2-3 calls a day with this problem is an issue.
No alarms on the PRI, I had my provider run intrusive testing without any problem. Just not really sure at all where to even start with this one.
Any ideas?
About a week or so ago, some of my users started reporting a problem where the user on the other end of an incoming call cannot hear us talking, however we can hear them just fine. The caller will simply hang up, and when they call back, everything is fine. Doesn't seem to be a very frequent problem, but 2-3 calls a day with this problem is an issue.
No alarms on the PRI, I had my provider run intrusive testing without any problem. Just not really sure at all where to even start with this one.
Any ideas?