Hi All.
CCMS 6 SU08 and all the latest and greatest DP's
I have a intermittant issue that is showing up as agents showing in the Call Present state for over 10secs all the way upto 5 mins. The agent is working normally when we see this on the display ie on a call. Also agents are all set for call force so it's not like they are ignoring it.
Anyone else seen this?
Also we have again intermitant calls being handled in default ie like a pure acd call (although not being answered in the default skillset)
Anyone seen this before?
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
CCMS 6 SU08 and all the latest and greatest DP's
I have a intermittant issue that is showing up as agents showing in the Call Present state for over 10secs all the way upto 5 mins. The agent is working normally when we see this on the display ie on a call. Also agents are all set for call force so it's not like they are ignoring it.
Anyone else seen this?
Also we have again intermitant calls being handled in default ie like a pure acd call (although not being answered in the default skillset)
Anyone seen this before?
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.