IMS not deleting messages

[4650]

Another issue with IMS. When IUcheck the message through the email, the light on the phone stays on and voicemail (if deleted in email) is not deleted from the phone. When checking the voicemail from the phone everything works ok. please help. George

 

[cms18]

Are you running Exchange 2003 with Outlook 2003? Seemed to work fine with Outlook XP, but with 2003 didn't work, may be a few more settings that I may have missed.

 

[myalias09]

Had the issue and have fixed it. We have loaded 3.1.65/3.1.21. Also, loaded the new outlook client. My understanding from Avaya is the main issue is the .DLL file. Also very important is the DComm settings noted above from TB49. We have not had an issue since.

 

[ChuckRCT]

I'm running Exchange 2003 and Outlook 2003 with 3.1.65. It seems to work OK for clients as long as they don't use the cached Exchange mode. My understanding is that Avaya is still working on addressing this issue.

 

[4650]

Can someone confirm this last statement that Avya is working on the fix? Most of (all for us) all laptop users will use cashed Exchange mode. How nice!!!

 

[ChuckRCT]

I just confirmed this:

Avaya Tier 3 technician, response was:

Cached mode for IMS is not supported. However they are working on IPO 4.0.