Impromptu Web COM Service won't start

[viRtuAlinsaniTy]

I would really appreciate anyones help on this!

Trying to install Cognos Impromptu Web Reports Server Version 6 on a FAT32 Win2K Adv Server SP3. No ADS or Netscape Directory Server - I was told none of this should be a problem by Cognos.

I select Custom install and de-select Access Manager and Common Logon Server, as these are already installed. I go through the process (apparently) correctly installing/creating the iwr_db share etc, and in the final steps of the installation, it confirms back to me the name of my reports server and the installation goes through 100% - so i think everything's fine from that end.

Unfortunately, after restarting the server, the Impromptu Web Com service gives "Error 1067: The process terminated unexpectedly" and just an OK button. The Event Viewer says: "Event ID:7031 The Impromptu Web COM Service (CER1) service terminated unexpectedly."

Apart from some of the obvious stuff, I have tried the following:
1) I have re-set permissions on my share folder (iwr_db) and winnt/system32 folders and files so nothing is read-only.
2) Double checked and changed the service logon from local account to administrator and reset the password etc. No combination makes any difference.
3) The NT User account to start the service as well as create the share folder all has NT Administrator priveleges etc.
4) In the ODBC data source, the odbcint.dll is the same version as the odbc32.dll (3.520.7713.0)
5) I have increased the MaxHeapSize in infoguide.ini to 132000000
6) The path variable in Win2K ensures the Datastore variable is pointing to the correct location.
7) A LAE file has been created and tested as succesfully working.

Help!

 

[wkang]

I've exactly same problem. Do you have solution yet?

 

[Waspy]

You could try -
1. Shut down the object store services.
2. ** Back up the current DB files into another folder.
3. Remove the original DB files. (NOT the .adb files)
4. Restart the Object Store services.
5. Go to the \program files\cognos\cer1\bin directory and enter the following:
iwcreatedb (directly on the server)
iwiwrdisp -register (directly on the server)
iwiwrdisp -register (directly on the server)
6. Start the IWR services and go through the runtime configuration
Any luck?

 

[nagrajm]

You said "2) Double checked and changed the service logon from local account to administrator and reset the password etc. No combination makes any difference."

The Cognos Communication Service(Cer1) and Impromptu Web Service Manager (cer1) should be set to log on under a local account (not system account) with administrative privileges and "Log on as Service" rights. Also, have you set DCOM Permissions for this account by running the dcomcnfg.exe from the default windows system folder?

Other services should be set to log on under sytem account.

 

[wkang]

I've tried Waspy's idea from step 1 to 5. When I run iwiwrdisp -register the second time, it gave me a error because it have been registered. I still can't start service. The accounts that I used to run this service is a local account and do have administrative privileges and "Log on as Service" rights. I also set Dcomconfig pemission to allow everyone access.

 

[viRtuAlinsaniTy]

Unfortunately, I didn't ever get this resolved. The list above of things I tried was not exhaustive, there was a lot more besides, including some of the replied suggestions above also. Unfortunately, nothing :-(

In the end, I had no choice but to scrap it and install Version 7 instead, which I must admit was far easier to use and implement. I am not suggesting this is the solution you understand, just what I ended up doing - 60 man-hours attempting to fix the same issue was enough for me and I had the luxury of being able to implement version 7!

 

[Waspy]

Right, well, the DCOM settings are certianly needed - you could check and explicitly name the user used for the 2 services. Also, you need the 'log on locally', 'act as part of the operating system' and 'log on as a service' rights for the account.
Oh, and you have to be installing LOCALLY - no remote tools whatsoever, especially for the objectstore install. Also, the runtime has to be run before starting the services. You mention you are not installing all the components as you already have some - which versions have you got (verison and build)? Have you installed the ticketserver? Also, as an outside chance, is this a pentium 4 machine?