impossible to restart the service ipocc statistic generator

[Guillazyd]

Greetings.

One of my customer uses ipocc, the staitisic generator doesn't work anymore
( a message: no connection to reporting generator server)

After some research, I found the Ipocc service statistic generator off, and i can't restart it,
I've got a message : windows could not start ipocc statistics generator on local coputer. For more info, review the system event log. If this is a non microsoft service, contact the service vendor, and refer to service- specific error code 0.


I have no idea what i can do to fix that,
Maybe a reinstallation of ipocc, but i don't want to loose the config....

Somebody have an idea about that?

Thank you very much

 

[janni78]

For more info, review the system event log"

"Trying is the first step to failure..." - Homer

 

[Guillazyd]

it's not so clear...

 

[janni78]

The you would need to check the log file for Statistics Generator

"Trying is the first step to failure..." - Homer

 

[Guillazyd]

Thanks for your time, but where i can find this log?

 

[janni78]

c:\programdata\avaya\ttlogfiles

"Trying is the first step to failure..." - Homer

 

[Guillazyd]

thank you very much,
i found this:

https://support.avaya.com/forums/showthread.php?t=5850

it was an update of java....
thanks for your help !

 

[janni78]

Glad you found a solution.

Although you're not allowed to have any java installed on the IPOCC server other than JDK that IPOCC installs.
It's not recommended to have the IP Office admin tools installed on the same server.

"Trying is the first step to failure..." - Homer