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impossible to restart the service ipocc statistic generator

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Guillazyd

Technical User
Feb 13, 2018
9
CA
Greetings.

One of my customer uses ipocc, the staitisic generator doesn't work anymore
( a message: no connection to reporting generator server)

After some research, I found the Ipocc service statistic generator off, and i can't restart it,
I've got a message : windows could not start ipocc statistics generator on local coputer. For more info, review the system event log. If this is a non microsoft service, contact the service vendor, and refer to service- specific error code 0.


I have no idea what i can do to fix that,
Maybe a reinstallation of ipocc, but i don't want to loose the config....

Somebody have an idea about that?

Thank you very much
 
For more info, review the system event log"

"Trying is the first step to failure..." - Homer
 
Capture1_xwfnda.jpg




it's not so clear...
 
The you would need to check the log file for Statistics Generator

"Trying is the first step to failure..." - Homer
 
Thanks for your time, but where i can find this log?
 
c:\programdata\avaya\ttlogfiles

"Trying is the first step to failure..." - Homer
 
Glad you found a solution.

Although you're not allowed to have any java installed on the IPOCC server other than JDK that IPOCC installs.
It's not recommended to have the IP Office admin tools installed on the same server.

"Trying is the first step to failure..." - Homer
 
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