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Importing Greetings in to a Call Pilot 100/150

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mavstech

mavstech

Vendor
Jun 13, 2007
22
US
Has anyone ever been successful in accomplishing this? If so could you please tell me how you did it? Every time I try it looks like the greeting is sent but nothing can be played back.
 
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Probably does recognize the file.

Save your recording as:
• Bit Rate - 8 KHz
• Audio sample size - 16 bit
• Channels - 1 (mono)
• Audio format - PCM




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curlycord

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Toronto Canada
 
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I get the same result even when I try to import a greeting created using the call Pilot Player. I have tried the Player from the 3.0 CD and the 3.1 CD. Call pilot software is at 31.10.37.22. I have tried both Windows 7 and Windows XP.
Anything I am missing?
 
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Using the Call Pilot Player I save recording directly as a .vbk file and then try to import it. Set displays playing for a split second but no sound is heard.
 
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-Have you tried other players to record? Try not to use Windows Recorders.
-What is the file size of the .vbk file?
-How many seconds is the greeting length?
-Is your MIC working? Do BOTH the .wav AND the .vbk play OK using the Callpilot Player?
-What build version is the Callpilot Player?



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curlycord

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Toronto Canada
 
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No I Have not. Any recommendations?
You mean record in another player as .wav and then convert to .vbk using Call Pilot Player correct?
The recording I made is 7 seconds long. Yes both play using the Call pilot Player. Build is 2.01.27.14

At this point I am not trying to use the greeting provided by the customer. I will address that possible issue after I successfully import a locally recorded greeting using my laptop. Yes the MIC works since I can play back my recording using Call pilot player.

The customer provided greeting that was converted does not show length in Call Pilot Player. Customer may have converted it using a newer Call Pilot Player so that may definitely be an issue.
 
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Just throwing in a couple of cents. I have never had to convert the .wav files before I imported them. I have take the files, customer provided or our own creations, and imported them and all was good. I would assume the CP Player just changed the format as needed. Just a thought.


If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx
 
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On a BCM you do not need to, but the Call pilot 100/150 only uses .vbk files.
 
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OK. I thought I had done it with a MICS, but its been too long ago.[sleeping2]


If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx
 
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