Import Root Cert to IP500

[shermosillo]

I used a separate IPO server to create certs. I am attempting to import the root cert to the IP500 but it does not seem to import. I am going into the security settings of the IP500>System>Certificates and then adding the root cert to the Trusted Certificate Store. I am getting a message that "0 certs imported". Am I doing this incorrectly?

 

[sizbut]

Never done it, but of the top of my head I would ask:

1) What is the filename of the cert file you're trying to import. Wouldn't exactly fall off my chair if it turns out the IP Office protects its own self-generated certificate from being overwritten.

2) Try adding it via the folder on the SD card that can be used for adding certificate (I can't recall its name off hand but if you browse the card it should be obvious. There's one folder for adding certs and one for deleting certs and the systems looks at whats in those folders when it reboots).

Stuck in a never ending cycle of file copying.

 

[shermosillo]

Thanks for the response sizbit. I named IPO_RootCA.crt and I also tried with .pem extension. I will try to loading it to the SD card.

 

[sizbut]

Okay, was away from work PC when I posted yesterday. The folder on the SD card is "/SYSTEM/PRIMARY/certificates/TCS/ADD" - See

https://documentation.avaya.com/bun.../Adding_a_certificate_using_file_manager.html

Stuck in a never ending cycle of file copying.

 

[VinylDave]

@shermosillo, yes, you are doing it correctly. what format is the root cert in before you renamed it? Check if it has begin and end cert ***.

 

[shermosillo]

@sizbit - I have attempted to upload it to the SD card "/SYSTEM/PRIMARY/certificates/TCS/ADD", but receiving a HTTP 403 error when attempting to upload.

@VinylDave - The format is .pem. The Begin and End is in the cert

I can't access the Web Manager. It gets stuck on Loading after entering credentials. I have cleared the cache on the browser.

 

[VinylDave]

Did you try importing the cert by 'Paste from Clipboard' then just paste in the CRT and the private key.

 

[shermosillo]

@VinylDave - I did try to 'Paste from Clipboard', but I just copied the data in the cert. Not the private key. So not sure I did this correctly. I will try this again. Thanks.