Hey guys -
We are setting up CDR in Rel 7 CMs. I'm wondering if we need to set up transfers to other extensions as well (say someone wanted Sales but selected Service in error) or would the CDR follow the inbound call/trunk, VDN, etc. More likely I would think I would have to add the ext#s (and agent IDs?) in the Extension CDR table.
Related thread:
We are setting up CDR in Rel 7 CMs. I'm wondering if we need to set up transfers to other extensions as well (say someone wanted Sales but selected Service in error) or would the CDR follow the inbound call/trunk, VDN, etc. More likely I would think I would have to add the ext#s (and agent IDs?) in the Extension CDR table.
Related thread:
