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immediate auto-attendant 1

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Telecomboy

Programmer
May 8, 2003
4,111
US
Is there a parameter that can be changed to send all incoming calls straight to the auto-attendant without having it ring 3 times first? Incoming call route is pointed to Attendant, but the caller still hears 3 rings before it is connected. Is there a way to send it immmediate? Thanks in advance for any input.
 
I came into the IP Office world at 2.0 and I found that the best way to design an incomming call route is to route it to a short code... that routes to a voice mail shortcode! The reason being is that I had to call Avaya support one day and they made me waste two days arguing about the fact that the wizard program said I had errors. If you use VM:[Module Name] it will incorrectly register errors in IP Office wizard. Avaya will beat you up about this so save yourself some time.
 
Wizard complains about a lot of things that are perfectly goo programming (it even complains about the default system names).

The VM: method is a good method. Using a shortcode instead is slightly wasteful of config method but do have the big advantage that you (and the customers if necessary) can dial it internally to check operation.

One thing to do for quicker connections via shortcodes is to drop any # before the module name. The Voicemail Pro server treats a # as a request for 5/6 seconds of ringing.
 
Sizbut,

That did the trick. I removed the # from the short code and now it goes directly to the Attendant. Thank you
 
Glad to help. The # has its place when you setup a module to which extension user can transfer callers. The few second of ringing then gives the user time to complete the transfer before the Voicemail Pro starts playing the module prompts intended for the transferred caller.
 
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