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IMAP Client not Updating

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tmattson

tmattson

IS-IT--Management
Jul 3, 2001
125
US
I have multiple IMAP users (iPhones) receiving email but one user stopped getting mail as of yesterday. When she does a refresh I can see that GWIA has accepted the connection but she doesn't see any new mail.

Any ideas?
 
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Let me take the "stupid question" approach and ask you - Are you sure there is new mail in the mailbox as determined by logging in with another client??
 
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Yes absolutely. So as it turns out the item limit had been reached by this user. The imap limit setting in GW was 10000. But to tell you the true I don't much like the idea that it counts backwards, meaning from oldest to newest...just wrong!
 
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