IMA Service stuck "Starting..."

[CitrixInDallas]

XP FR3 Farm with 13 servers (Win2k SP4). Reboot nightly. About once a week, one of my servers will come up after rebooting and the IMA service will stick in a "Starting..." state. It never errors out, just sits there. I've found no fix except to reimage from my master server. Data store on SQL seems ok. Kill the service, do a "dsmaint recreatelhc" works successfully in 2 seconds.

ideas?

 

[enigma99]

I had this issue a couple of times and its always the result of a corrupt print driver. Whenever the Citrix server boots up it tries to update it's current print driver information to the DS. If there is a bad print driver or a stuck print job, it will either fail or just sit at "starting". One thing I did to stop this issue was to remove all the third party software and just install the native 2k or 2k3 drivers on the Citrix server. If this happens again try to rdp into the box and see if it lets you in. If it doesnt, try to manage the box remotly from the mmc and stop the print spooler. You might even want to disable it for testing purposes. Hope this helps.

 

[CitrixInDallas]

You seem to be on track. If we disable the print spooler service, IMA starts. We're looking at ways to clear out print jobs during shutdown.

 

[salsero328]

Have you installed the XE103W2K016 patch ,(which amoung other things fixes problems with the print spooler , this may cure the print spooler issue which in turn may correct your IMA problems.

http://support.citrix.com

http://support.citrix.com/kb/entry!default.jspa?categoryID=120&entryID=2862&fromSearchPage=true

 

[CitrixEngineer]

Also, try staggering the reboot. With 13 servers starting simultaneously there's going to be a lot of IMA traffic - and I believe IMA times out after a fairly short time.