IKE key renegotiation failed

[dmt43]

I am using the ATT Global Network Client 6.3.3 on a Direcway satellite connection. It connects fine, but after a period of time, 5 mins or a couple of hours, the connection drops with this failure:
IKE key renegotiation failed.'

I cannot figure out why it keeps failing- can anyone assist? I think it has to do with the encryption and the key must be changing upon the renegotiation. But I don't know why. I am not that technical - so please be gentle with me! thanks.

 

[Zen37]

Shouldn't you be able to call AT&T for that? Unless you are an unregistered user, AT&T will support their global network customers. You will very probably get faster and more accurate help with them.

 

[dmt43]

I've tried AT&T - they weren't able to help -- satellite is not supported.