Hi all,
Advice me , if there is no agent logged into an agent group and if call comes to the specific topic, can we make the call be on queue to the the selected agent group and after specific time it can either answered by a voice mail or disconnect the call in IPOCC?
Rinchuraj
Advice me , if there is no agent logged into an agent group and if call comes to the specific topic, can we make the call be on queue to the the selected agent group and after specific time it can either answered by a voice mail or disconnect the call in IPOCC?
Rinchuraj