If Ring no Answer Roll Over To ACD

[rampage60]

How do you set up a extension to roll over to a ACD if ring no answer? Thanks Alot!

 

[Reusser]

CLS = FNA
FDN = xxxx (acd queue number).

 

[rampage60]

What is CLS, FNA and FDN ? As you may guess, I am a newbie to this Meridian PBX. Thanks for all your help!!!


George
Trying!

 

[Reusser]

Login to the terminal
LD 20
Req: Prt
Type: DNB
DN: (enter the extension of the phone you want to change)
<cr> past other prompts until you get a display of the DN with TN

Note the type of set listed under the TN if a digital set and The TN (012 0 00 02).


Req: PRT
Type: TNB
TN: (enter the TN that displayed above with spaces between numbers)
<cr> until prints

Take notice of the following:
Type: xxxx - this will have the type of phone
FDN: xxxx - Forward no answer, this should be where the acd number is
CLS: FNA - this will on the first line and may be FND for forward no answer alowed or denied

If type is 500
FTR FDN xxxx

If FDN is not the acd and or cls is not FNA do the following

LD 20
REQ: CHG
Type: xxxx - enter the phone type printed above
echg: yes
Item: FDN xxxx - xxxx= your acd number (use &quot;ftr fdn xxxx&quot; if type is 500)
Item: CLS fna
Item: <cr>

Test and see if works

 

[cmawbey]

Hi
I will pick this up
CLS..Class of service
FNA..Forward No Answer
FDN..Flexible Directory Number


I hope that helps you

Colin