ie7 install error

[GreenEyedBoy]

We were unable to update new computers to IE7 because of
ACROBAT READER 9 ....believe it or not...

Hope to be of help

Richard

-*- The best way to speed up a pc: 9,8m/s^2 -*-

 

[Diancecht]

I don't say that's not true but ... could you provide more details about that?

Cheers,
Dian

 

[GreenEyedBoy]

Internet Explorer installation did not complete"
And it leaves you the link to the general update issues page on your desktop.

We tried everything. Up to reinstalling windows and all.
If you like i'll post the exact error given in the ie7-main log file.




-*- The best way to speed up a pc: 9,8m/s^2 -*-

 

[smah]

Try installing IE7 in safe mode. If Acrobat Reader has hooked an add-in that is causing a conflict with IE, it should be disabled in safe mode.

 

[GreenEyedBoy]

That also didn't help. We have been searching for 3 days on several pc's but to no avail until we discovered that it DOES install with acrobat reader 9 removed.

The ie7-main.log file

.....
01:06.719: INFO: |Inst. IE >>> Waiting for Internet Explorer installation to complete...
01:06.750: INFO: Process 2524 created for 'update.exe /quiet /norestart /er /log:C:\WINDOWS', starting in path 'c:\8ddd975ba777d16df860668090b2\update'
01:08.062: INFO: Process 'update.exe /quiet /norestart /er /log:C:\WINDOWS' exited with exit code 1013
01:08.078: INFO: Acquired Package Installer Mutex
01:08.094: ERROR: |Inst. IE >>> Internet Explorer installation completed with errors, exitresult=0x00000000, exitcode=0x000003f5
01:08.094: INFO: |Inst. IE >>> <[END]--------------------------------
...
...
...
...
01:08.484: INFO: |Finalize >>> <[END]--------------------------------
01:10.031: INFO: REBOOT: required.
01:10.047: INFO: REBOOT: User selected to reboot later.
01:10.094: INFO: Installer return value: hr=0x00000000
01:10.156: INFO: Setup exit code: 0x00000000.
01:10.172: INFO: Installer Process exit code: 0x000003f5.


-*- The best way to speed up a pc: 9,8m/s^2 -*-

 

[smah]

What XP SP is being used on these machines? Also, are you installing IE7 from Windows update or from some previous download? (Just trying to figure out the details of this problem)

 

[GreenEyedBoy]

Xp PRO new, out of the box with SP2, with and without sp3 it does not install ie7.

We have a list of programs to install when we build a new pc and Acrobar reader is (alphabetically) one of the first to be installed. We tried and like(d) the AR9 so we installed it. After that several other programs (sp3, irfanview, winrar, etc....) and when we came to ie7 it errored out.

This happend installing 5 new pc's and on only 1 it went fine. It was installed by another sysop which did not follow the sequence

-*- The best way to speed up a pc: 9,8m/s^2 -*-

 

[GreenEyedBoy]

We tried the offline install (15Mb), through Windows Update and with the downloaded installer, all with the same result.




-*- The best way to speed up a pc: 9,8m/s^2 -*-

 

[smah]

I've been doing a bit of digging and there seems to be some connection related to the permisisions on some registry keys which are created/modified by AR9 that the IE installer needs access to.