IE Won't Connect to Internet

[beachplum]

Hello,

You saved my computer a month or so ago; now my wonderful brother needs help, and I told him this was the place.

Rob runs a dual hard drive bought with ME loaded, created new partition and loaded XP (has disks). He uses Norton anti-virus w/Norton firewall. Uses Spybot.

Rob believes it was just after he upgraded Spybot to the latest version, he lost connectivity to internet through IE; that is IE loads, but does not display homepage or any other pages. Email still works, and he just loaded FireFox and it works (downloaded from a working computer to disk and loaded from disk onto his computer).

I read posts here at Tek-Tips that have to do with XP and IE, and as suggested in several of them, Rob and his computer guru who runs a university computer network but who is at an MS convention today tried the winsockFix recommended here, but it did not fix the problem.

Any other suggestions?

Best regards to all...

 

[linney]

Spybot has a Recovery option where removed items may be restored.

Uninstall Spybot and then recheck IE. You can always re-install it later.

System Restore might be an option too.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

Make sure your options in IE/ Tools/ Internet Options/ Advanced are correct.

Uncheck the boxes for "Install on Demand" for IE and Other programs (two boxes).

Try running temporarily with the third box "Enable Third Party Browser Extensions" unchecked and see how this goes.

"This specifies that you want to disable features you installed for use with Internet Explorer that may have been created by companies other than Microsoft.
If you encounter problems with Internet Explorer that you cannot resolve, you can use this option to help determine if third-party features are causing the problems without uninstalling the feature. You must restart Internet Explorer after turning this option on or off.

 

[beachplum]

Many thanks, linney. We are trying your suggestions and will post results...