IE - "send page to email" produces garbled results

[littlealvin]

Have have multiple computers, windows operating systems, and different versions of IE and Outlook all doing the same thing. When someone opens up a word doc or excel sheet from our corporate intranet; instead of saving it, editing it and attaching it to an email they like to fill it out first while its still open in IE and then choose the File > Send > Page by Email. When they do this their version of Outlook will open up a newly composed email and attach the file as an .htm file. The problem is that when they send it, the receipient of the email opens it only to find that it looks like HTML code instead of anything that resembles the original document. Does anyone know the cure for this? (and please don't say to just simply work around the issue like saving it as something else ahead of time because that is simply not an option in our executive environment). Any help?

 

[lebisol]

this is probably a wrong form....
but I would check to see if their outlook is set to send in HTML format, then I would check that IE is setup to use the outlook as the default mail program...then I would check on their outlook and IE versions used <- it could be a bug or a patch....and then I would look into html page being sent.
Can they edit & save save a doc before sending it to outlook? If not it could be the server rights to the folder where the docs are published from.
What os? what server?....
All the best!

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[ChrisHirst]

email issues forum605

but it sounds like the mail server (or the mail clients) do not accept HTML mail

Chris.

Indifference will be the downfall of mankind, but who cares?
Woo Hoo! the cobblers kids get new shoes.
People Counting Systems

So long, and thanks for all the fish.

 

[littlealvin]

lebisol , unfortunately all of your suggestions didn't resolve but thanks for the trying.

ChrisHirst, I would think our Exchange 2003 environment would accept HTML email because we get email all the time where we have to "click here to download the pictures" and such. Our mail clients are Outlook 2000 and Outlook 2003.

Any further suggestions, guys?

 

[ChrisHirst]

then your issue may well be a badly configured HTML form.

Is it autogenerated? does it have line breaks in it? if it does Exchange will force a line break at 76 characters which can does cause HTML pages to "break".

You say it is being sent as an attachment, are there any AV/Spyware/Malware scanners on the SMTP gateway?

I would think our Exchange 2003 environment would accept HTML email because we get email all the time where we have to "click here to download the pictures" and such

That doesn't sound like HTML is allowed otherwise any images in the message would be shown.

However whatever is the cause it is NOT a Dreamweaver problem.

So youwill get more qualified answers in either the Email issues forum I referenced earlier in the thread or in one of the Exchange forums


5.5 = forum10
2000 = forum858
2003 = forum955







Chris.

Indifference will be the downfall of mankind, but who cares?
Woo Hoo! the cobblers kids get new shoes.
People Counting Systems

So long, and thanks for all the fish.

 

[littlealvin]

ChrisHirst, The "form" is a Microsoft Word document with a table in it. Its not a real form -there are no buttons to push or drop-down menus. Its simply a static sheet. I believe that there are lots of line breaks and other word processing content in it. It is not autogenerated. We do have Symantec antivirus scanning on the SMTP gateway. Nothing else.

On a side note, I did realize that I posted to the wrong forum ealier and did also post there but forgot to delete my posting here; but i'm interested in what you have to say.