IE/OWA cannot reply to messages

[wallst32]

Strange issue with one computer using OWA/IE replying to messages; everything in OWA works fine, except for when you try to reply to a message. When the new "reply" window opens, everything shows up, except the bottom where the message body should appear, a red "X" appears and you cannot type anything. The red "X" is similar to what you get when a website can't load an image.

Originally the system was running Office 2000, but I upgraded it to Office XP; it was running W2K Pro SP3 and I upgraded to SP4; it was running IE6 and I upgraded to IE 6 SP1. But still the same problem. This system also was installed via a disk image, and all other systems deployed via image are not having any problems.

Any ideas? TIA

 

[ereid99]

Did you find a solution for this issue? I am having the same thing happen.

Thanks

 

[wallst32]

When you have Office installed, and are using OWA, it tries to load a Word componenet from the Office CD. The user did not have access to the CD and somehow canceled it so it would not ask again. You can either uninstall Office completely, and reinstall it, and make sure the component gets installed. Or kill the user's local profile, and recreate it.

In future disk images, I've made sure the componenet got installed in the default user profile.

 

[minxca]

Or you can change the html editor to notepad. IE, tools, internet option, program.

 

[ereid99]

I just tried changing the html editor to notepad I also did a repair of my Office 2003 and neither one fixed the problem. I didn't remove Office yet, but if I have to I will. I just don't see what difference that will make, beacuse when I installed Office the first time I did a custom install and installed everything except Access, Publisher, and InfoPath. I was never prompted for the Office CD again, and I have the exact same setup on another pc and am not having this problem.

wallst32, you mention to "make sure the component gets installed", what component are you talking about?

Also does anyone have any Microsoft KB article about this issue?

Thanks

 

[wallst32]

ereid99 - I'm not sure exactly which component it is, but it is something on the Office CD, either a Word or web component.

Just do the uninstall, reinstall, then start up OWA, reply to a message, it will ask for the Office source (or in this case just grab them since the source would be available). Let it do its thing, and you should be all set.

 

[wallst32]

Just did a quick search; the component is HTML Source Editing.

 

[ereid99]

Well first I started out by just uninstalling the HTML Source Editing and then reinstalling it. That didn't change anything. After that I uninstalled the whole Office 2003 suite, and reinstalled it. That also did not fix it. Do you have any other suggestions?

 

[valdena]

Came across this on another message board regarding the same issue, might be worth a try:

DHTML editing wasn't working on the client so I had to unregister and re-register two
files.

regsvr32 /u "C:\Program Files\Common Files\Microsoft
Shared\Triedit\dhtmled.ocx"
regsvr32 /u "C:\Program Files\Common Files\Microsoft
Shared\Triedit\triedit.dll"
regsvr32 "C:\Program Files\Common Files\Microsoft
Shared\Triedit\dhtmled.ocx"
regsvr32 "C:\Program Files\Common Files\Microsoft
Shared\Triedit\triedit.dll"

Restart

 

[ereid99]

valdena,

That took care of the issue. Thanks for the find.