IE crashing for some users - can I delete a specific profile folder?

[JGKWORK]

Hi,

On our network we are always encountering issues where users have trouble running certain applications but when you logon to the same PC as a different user it works.

Example: IE7 crashing everytime we click on a specific link but when another user logs on it's fine.

Question: Is there a specific folder in the user profile folder which holds all the relevant settings for IE which I can delete so they can start afresh?

I don't want to delete the entire profile.

Many thanks.

 

[GrimR]

get M$ profile cleanup loaded on the server. Try ATF cleaner and also delete all from IE settings. You can also try and reset IE in the advanced tab. Is there anything loading after the HKLM\soft..\M$.\WinNT\CurrVer\winlogon\userinit.exe.

You can also try HiJackThis.

MCITP:EA/SA, MCSE, MCSA, MCDBA, MCTS, MCP+I, MCP

 

[SysAdmin05]

When we have issues with a specific user and certain apps (usually Office 2000), we recreate the user's profile. You can do this using following steps.

1. Logon as admin.
2. Go to specific user's profile in following location: C:\Documents and Settings\[username]. Rename it [username_old].
3. Logon as user. This will recreate profile.
4. Logon as admin- copy files (i.e. Desktop, Outlook, My Documents, Favorites) from old profile to new profile.
5. Double-check folder size of files in new profile, delete old profile.

Hope this helps.

 

[JGKWORK]

Many thanks.